VR - Lobby Project
User Experience | User Interviews | UX Design | Virtual Reality
Iterating and testing plan
We planned iterations and testing in 2 weeks cycles. We were brainstorming and designing ideas in the first week, building small prototypes with devs in the second week, and using third and fourth week to test those ideas internally and with users.
The lobby is crucial in experiencing Gravity Sketch and we determined two main scenarios we wanted to focus on: Onboarding and Workflow.
We engaged with Gravity Sketch user base on Instagram, Discord and some private channels and selected a number of users.
Our goal was to interview 8 new users in order to observe how they approached the software at early stage ( onboarding ), and 8 experienced users to see what problems they had in managing their files and organising their work ( workflow ).
We designed the interviews to be around 45 minutes long, during which we asked new user to complete simple tasks such as opening a new session, saving a file and locating that in the lobby, deleting a file, moving around the lobby. For experienced users the test was focused on more advanced workflow such as exporting and importing assets, saving a file locally and in the cloud, making folder and navigating into them, identifying files through thumbnails.
Interviews gave us a very good insight on how new and experienced users dealt with the software and the lobby. New users were struggling with spatial awareness and didn't pick at least 70% of the lobby features. Experienced users were pretty confident but admitted that the learning curve was a bit too long, and they were experiencing some crucial blockages in workflow.
Qualitative Data and Feedback
We gathered all the qualitative data and feedback and we organised it in categories:
Hidden features / Not obvious functionality
Look and layout issues